Kiosk and Self-Service Systems
Multi-Modal User Interface
Universal design considerations:
- Cross disability solutions that support multiple sensory modalities
- Tactile keypads as an alternate to touch screen input
- Speech output for orientation, instructions & prompts
- Screen based interactions with or without touch input
- Speech recognition
- Hardware designs for improved access
- Usability enhancements that benefit all users
Markets
We support clients in the following industries:
- Retail
- Restaurant
- Lodging
- Transportaion
- Health Care
- Education
- Financial
- Federal and State Government Agencies
Accessibility + Usability
Proven multi-step process:
- Evaluate current product & research user needs including people with disabilities
- Design new user interface or add accessible “layer” to existing workflow
- Support client teams throughout the development process
- Conduct heuristic evaluations and field test with users with disabilities
Standards & Guidelines
TFA offers guidance to achieve conformance with:
- ADA
- Air Carrier Access Act
- WCAG 2.0
- Revised Section 508 Accessibility Standards
- 21st Century Communications and Video Accessibility Act
- International Standards
How We Ensure Exceptional Self-Service Experiences for All Users:
Multi-step Process
TFA’s multi-step process begins with a gap analysis, assessing the existing system against accessibility standards and best practices. TFA then proceeds to define product and interface enhancements for an accessible self-service system. We work with our clients’ development teams to implement the design and conduct expert reviews and user testing.
In-depth Testing
Thorough testing begins with the heuristic evaluations conducted by TFA’s designers and non-visual evaluators. Field testing is task-based in the environment in which the system is intended to be used. End user field testing allows for “real world” conditions, giving TFA more accurate responses than testing in a lab.
Storm Interface
When an accessible interface requires both tactile controls and an audio jack, TFA is proud to collaborate with Storm Interface, a leading manufacturer of audible system interfaces and content navigation devices. TFA is familiar with Storm’s hardware as it is often an integral part of an accessible interface solution.